Returns and Refunds

Thanks for purchasing our products at tpap.co.uk operated by Tees Polos and Promotions. We offer a full money back guarantee on all website items, but on certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure. If you are unhappy with the product that you have purchased from us, please let us know. Our Returns and Refund policy gives you 14 calendar days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within 28 calendar days of your purchase.

After the 14 day period, we cannot offer you a refund or exchange. We encourage our customers to inspect the item as soon as possible after receiving their purchase to ensure it meets your needs. To be eligible for a refund or exchange, all physical products must be returned in the original, unmarked packaging including any accessories, labels, free gifts, bonus items, manuals and documentation that was included with the product. If the article is returned unopened in the original packaging we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges ( other than any original shipping costs invoiced).

If you have any further questions or would like to request a refund, please do not hesitate to contact us, by using the online 'Contact Us' page.

REFUNDS (if applicable): Once your returned item is received and inspected, we will send you an email to notify you that we have received the returned item. we will also inform you if your refund has been approved or declined. If your request is approved your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 days. If you have paid for the standard delivery of the goods the cost of standard delivery will be refunded. There will be no refund for any items that have been 'personalised' at the customers request.

In some cases only partial refunds are granted (If applicable)

  • Products with obvious signs of use.

  • Any article that is not in it's original condition, is damaged or missing parts for reasons that are not due to our error, and

  • Any article returned more than 30 days after delivery.

Late or Missing Refunds (i: If applicable): If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some time before a refund is posted. If you have done all this and you still have not received you refund please contact us by using the 'Contact Us' form on our website, or email [email protected].